Mother and Son Braided Leather Bracelet

I ordered this bracelet in April and never received it until 16th of May. I informed the company twice by email, no answer.

Mother and Son Braided Leather Bracelet

Both products were exquisite and the reaction on my son and daughters faces was priceless. Love them

I have messaged you twice alas no reply, not very happy.
All I want to know is how it opens up as have tried several ways from you tube but will not open. Cannot give this to my son unless it opens. Not a happy customer. Marilyn Wren

Very happy with gift for my son just in time for Christmas so thank you so much,also for my other bracelets will buy again thank you,