Contact information
Ellie Grace Jewelry - Contact Information
For any inquiries, concerns, or assistance, please don't hesitate to contact us. We are here to help!
Email:
- General Inquiries: support@elliegracejewelry.com
Customer Support:
- If you have questions about your order, shipping, returns, or any other customer-related issues, please reach out to us at support@elliegracejewelry.com
Business Hours:
- Our customer support team is available during the following business hours:
- Monday to Friday: 8am-6pm
- Saturday and Sunday: Closed
Order Changes & Weekend Processing
We understand that sometimes changes are needed after placing an order, and we’ll always do our best to help.
Orders are typically processed quickly during business hours (Monday to Friday, 10am–7pm AEST). For orders placed over the weekend or outside of these hours, our team may not be immediately available to review requests.
While we aim to review all cancellation or change requests as soon as possible, please note that we operate with a limited team over weekends, and requests are not guaranteed to be actioned before processing begins.
To assist with this, we implement a short processing buffer at the start of each business day to capture urgent requests submitted overnight or during the weekend. However, once an order has entered production, changes or cancellations may no longer be possible.
We strongly recommend double-checking your order details (including delivery address and customisation) before completing your purchase.
We value your feedback and are dedicated to providing you with an exceptional shopping experience. Thank you for choosing Ellie Grace Jewelry!