I am extremely disappointed with my experience.
I still have not received my order to this day, despite being told multiple times that it is “in transit.” I contacted customer service early on (including correcting an address issue on time), yet the situation was not handled properly.
I have requested a refund multiple times, but my requests have been ignored. Instead, I keep receiving repeated responses asking me to wait or accept delivery, even though I clearly stated that I no longer want the item.
What makes this worse is that I was later informed the item was shipped internationally, despite ordering from a UK website. This caused significant delays and completely defeated the purpose of my purchase, which was a time-sensitive gift.
Being asked to wait indefinitely or pay for return shipping for a problem that was not my fault is completely unacceptable.
This has been a frustrating and stressful experience. Based on this, I would not recommend this company to anyone.